CareerSource South Florida

18901 SW 106 Ave Suite 218
Cutler Bay, FL 33157

40 Full-time Marriott Customer Care Sales Specialists. *We are looking for individuals who are naturally friendly and outgoing, previous experience in a call center or hospitality environment is a plus but not necessary, must have moderate computer skills, bi-lingual preferred but not mandatory (if bi-lingual must be able to speak formal Spanish and English fluently), we are hiring for the 3:30pm to midnight shift ONLY. * Pay: $11.25hr, FT * Job Description: -Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. -Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.